Shipping, returns and refunds
Our no-refund policy
Last updated · Ruchi Spices
No change-of-mind returns or refunds
We do not accept returns, exchanges or refunds for a change of mind, personal taste preferences or a product selected by mistake. Please check the product details, pack size, quantity and delivery address before confirming your order. This policy does not take away remedies required by applicable consumer law.
Shipping and tracking
Delivery availability and charges are shown at checkout. Any delivery estimate shown is based on the available service and destination. You can check available shipment updates in your orders or on the Track order page. Contact support if an order has not arrived or tracking appears incorrect.
Damaged, incorrect or undelivered orders
Report damaged, defective, expired, wrong, missing or misdescribed goods, and undelivered orders, so we can investigate. Required remedies, including returns or refunds, remain available under applicable law. This also applies to late delivery where the law requires a remedy. Do not consume a product you believe is unsafe.
How to report a problem
Contact support@ruchispices.com or order support as soon as you notice the issue. Include your order ID, the affected items and a description; photographs of the product and packaging help if available. Delivered-order issues can also be submitted in your account’s Returns section. A request starts a review and is not an automatic refund approval.
Return instructions and resolution
Keep the affected product and packaging where safe to do so, and contact us before sending anything back. We will explain any collection or return instructions and the appropriate remedy after reviewing the issue. For a confirmed product or fulfilment fault requiring a return, we cover reasonable return shipping arranged with us. Statutory rights are not conditional on an unopened package.
Payment errors and orders we cannot fulfil
The change-of-mind restriction does not apply to duplicate payments, money received for a failed order, or an order we cancel because we cannot fulfil it. Contact us with the order or transaction reference so we can reconcile the payment and arrange any amount due back. Never share your card PIN, CVV or OTP.
Refunds that are required
Where a refund is due, we will confirm the amount and processing details and initiate it through the original payment method where possible. For cash-on-delivery or unavailable payment methods, we will agree a suitable alternative with you. Bank or payment-provider processing times can vary; we will provide available refund references. Applicable legal timelines and consumer rights continue to apply.